Refund policy

Povraćaj, zamena i refundacija / Returns, Exchanges & Refunds

Poslednje ažuriranje / Last updated: Jul 2026 / July 2026

ENGLISH

Return Policy

Returns are accepted within 14 days of the delivery date.

To be eligible for a return, items must be unworn, unused and returned in their original condition, with all original tags attached and in the original packaging.

How to Initiate a Return

Before sending your return, you must contact us at office@mykashofficial.com to request return authorization.

Please include:

  • Full name
  • Order number
  • Reason for return

Once your request has been approved, we will provide detailed return instructions.

Returns sent without prior approval will not be accepted.

Return Conditions

Returned items must:

  • Be unworn and unused.
  • Be returned in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging.
  • Be free from perfume, deodorant, makeup, stains or any other signs of wear.

Items that have been worn, washed, altered or damaged cannot be accepted.

The customer is responsible for the returned shipment until it reaches our studio. We recommend using a tracked and insured shipping service, as we cannot accept responsibility for items lost or damaged during transit.

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items.
  • Made-to-order pieces.
  • Custom-made garments.
  • Limited edition styles.
  • Items that have been worn, washed, altered or damaged.
  • Items returned without their original tags.

Exchanges

We offer one exchange per order within 14 days of delivery.

If you wish to exchange your item for a different size or style, please contact us before returning your order.

Before sending your item back, you must contact us at office@mykashofficial.com to request exchange authorization.

Please include:

  • Full name
  • Order number
  • Requested size or style
  • Reason for exchange

Once your request has been approved, we will provide detailed return instructions.

Items sent without prior approval will not be accepted.

Exchange requests are subject to product availability. Only one exchange is permitted per order.

Once your returned item has been inspected and approved, your replacement item will be shipped free of charge.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be processed to the original method of payment within 7–10 business days.

Please note that the time required for the funds to appear in your account depends on your bank or payment provider.

Online Purchases

Items purchased through our online store may only be returned or exchanged through our online return process.

At this time, online purchases cannot be returned, exchanged or refunded at our boutique.

To initiate a return or exchange, please contact us at office@mykashofficial.com.

Refund Method

For purchases made by Visa, Mastercard, Maestro, American Express or Dina payment cards, refunds can only be issued to the same payment card used for the original transaction.

Refunds are processed only after the returned item has been received and approved following inspection.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at office@mykashofficial.com. Please include photographs clearly showing the issue.

Once your claim has been reviewed and approved, we will arrange a replacement or issue a full refund at no additional cost.

Delayed or Missing Refunds

If you have not received your refund after the stated processing period, we recommend first contacting your bank or payment provider, as processing times may vary. If you still require assistance, please contact us at office@mykashofficial.com.

Order Changes & Cancellation

If you wish to modify or cancel your order, please contact us as soon as possible. If your order has not yet entered processing, we will do our best to accommodate your request. Once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.

Contact

For any questions regarding returns, exchanges or refunds, please contact us at:
Email: office@mykashofficial.com

Our team will be happy to assist you.

SRPSKI

Politika povraćaja

Povraćaj se prihvata u roku od 14 dana od datuma isporuke.

Da bi artikal ispunjavao uslove za povraćaj, mora biti nenošen, neupotrebljen i vraćen u originalnom stanju, sa svim originalnim etiketama i u originalnom pakovanju.

Kako pokrenuti povraćaj

Pre slanja povraćaja, morate nas kontaktirati na office@mykashofficial.com radi odobrenja povraćaja.

Molimo vas da navedete:

  • Ime i prezime
  • Broj porudžbine
  • Razlog povraćaja

Nakon što vaš zahtev bude odobren, dostavićemo vam detaljno uputstvo za vraćanje.

Povraćaji poslati bez prethodnog odobrenja neće biti prihvaćeni.

Uslovi povraćaja

Vraćeni artikli moraju:

  • Biti nenošeni i neupotrebljeni.
  • Biti vraćeni u originalnom stanju.
  • Imati sve originalne etikete.
  • Biti vraćeni u originalnom pakovanju.
  • Biti bez parfema, dezodoransa, šminke, mrlja ili bilo kakvih drugih tragova nošenja.

Artikli koji su nošeni, prani, prepravljani ili oštećeni ne mogu biti prihvaćeni.

Kupac je odgovoran za vraćenu pošiljku dok ne stigne u naš studio. Preporučujemo korišćenje kurirske usluge sa praćenjem i osiguranjem, jer ne možemo preuzeti odgovornost za artikle izgubljene ili oštećene tokom transporta.

Troškove povratne dostave snosi kupac, osim ako je primljeni artikal neispravan ili pogrešan.

Artikli koji se ne mogu vratiti

Sledeći artikli ne mogu biti vraćeni:

  • Artikli sa konačnog sniženja (final sale).
  • Artikli izrađeni po narudžbini.
  • Odevni predmeti izrađeni po meri.
  • Modeli iz limitirane serije.
  • Artikli koji su nošeni, prani, prepravljani ili oštećeni.
  • Artikli vraćeni bez originalnih etiketa.

Zamena

Nudimo jednu zamenu po porudžbini u roku od 14 dana od isporuke.

Ako želite da zamenite artikal za drugu veličinu ili model, kontaktirajte nas pre nego što vratite porudžbinu.

Pre slanja artikla nazad, morate nas kontaktirati na office@mykashofficial.com radi odobrenja zamene.

Molimo vas da navedete:

  • Ime i prezime
  • Broj porudžbine
  • Željenu veličinu ili model
  • Razlog zamene

Nakon što vaš zahtev bude odobren, dostavićemo vam detaljno uputstvo za vraćanje.

Artikli poslati bez prethodnog odobrenja neće biti prihvaćeni.

Zahtevi za zamenu zavise od dostupnosti proizvoda. Dozvoljena je samo jedna zamena po porudžbini.

Nakon što vaš vraćeni artikal bude pregledan i odobren, zamenski artikal biće poslat bez naknade.

Refundacija

Nakon što vaš vraćeni artikal bude primljen i pregledan, obavestićemo vas imejlom da li je vaša refundacija odobrena ili odbijena.

Ako je odobrena, refundacija će biti izvršena na originalni način plaćanja u roku od 7–10 radnih dana.

Napominjemo da vreme potrebno da sredstva budu vidljiva na vašem računu zavisi od vaše banke ili pružaoca usluga plaćanja.

Onlajn kupovine

Artikli kupljeni putem naše onlajn prodavnice mogu se vratiti ili zameniti isključivo kroz naš onlajn proces povraćaja.

Trenutno onlajn kupovine nije moguće vratiti, zameniti niti refundirati u našem buticu.

Da biste pokrenuli povraćaj ili zamenu, kontaktirajte nas na office@mykashofficial.com.

Način refundacije

Za kupovine izvršene Visa, Mastercard, Maestro, American Express ili Dina platnim karticama, refundacija se može izvršiti isključivo na istu platnu karticu korišćenu za originalnu transakciju.

Refundacija se obrađuje tek nakon što je vraćeni artikal primljen i odobren nakon pregleda.

Oštećeni ili pogrešni artikli

Ako primite oštećen, neispravan ili pogrešan artikal, kontaktirajte nas u roku od 48 sati od isporuke na office@mykashofficial.com. Molimo vas da priložite fotografije koje jasno prikazuju problem.

Nakon što vaš zahtev bude razmotren i odobren, organizovaćemo zamenu ili izvršiti punu refundaciju bez dodatnih troškova.

Kašnjenje ili nedostajuća refundacija

Ako niste primili refundaciju nakon navedenog roka obrade, preporučujemo da najpre kontaktirate svoju banku ili pružaoca usluga plaćanja, jer se vreme obrade može razlikovati. Ako vam je i dalje potrebna pomoć, kontaktirajte nas na office@mykashofficial.com.

Izmena i otkazivanje porudžbine

Ako želite da izmenite ili otkažete porudžbinu, kontaktirajte nas što je pre moguće. Ako vaša porudžbina još nije ušla u obradu, potrudićemo se da izađemo u susret vašem zahtevu. Nakon što porudžbina uđe u obradu ili bude poslata, možda više nećemo biti u mogućnosti da je izmenimo ili otkažemo.

Kontakt

Za sva pitanja u vezi sa povraćajem, zamenom ili refundacijom, kontaktirajte nas na:
E-pošta: office@mykashofficial.com

Naš tim će vam rado pomoći.